Chief Executive Officer
As a performance management, organizational development and turnaround specialist, Rob Thorne’s career rise from venture-capital-backed start-ups and Fortune 500 companies to local government and utilities, effortlessly prepared him to found Public Performance Management.
This DC native felt compelled to bring his skills, talent, and diverse background in operations back to the area to supply organizations with quality products and talent. His expertise includes:
> Formulating, evaluating and articulating operations strategies, particularly for enterprises undergoing key transitions.
> Creating practical work designs that optimize the use of human resources, technology, equipment, and budget.
> Deconstructing existing operations via business process redesign, then increasing service delivery and efficiency.
> Implementing standard operating procedures and best practices, while accounting for work culture dynamics.
Rob is a graduate of The Wharton School, University of Pennsylvania (MBA), The University of Michigan (MSE) and Howard University (BSME).
Chief Operating Officer
As head of Operations, Shayleen Spencer is responsible for business alignment, cultivating clients, building key relationships, and ensuring that PPM is on target for sustainable growth.
For the past five years, PPM has benefitted from her 15 years of financial industry experience (locally, nationally, and regionally) and her expertise as a former commercial and retail banking executive. Through the years, she has become an industry expert at banking, import/export trade. Her track record for turnaround, performance management, and competitive differentiation has helped PPM deliver a quality experience for the customer.
Her day-to-day operational responsibilities, include revenue and sales growth; expense, cost and margin control; and financial goal management.
Shayleen is a graduate of Howard University (BBA), where she majored in International Business and Finance.
Chief of IT Services
Creative Director & Print Manager